Frequently Asked Questions
Q1: Are you a factory or a trading company?
A: We are a factory and an original design manufacturer of power inverters, MPPT solar charge controllers, and solar energy systems since 2009.
Q2: How can I get samples for quality testing?
A: We can provide samples for quality checking. Please contact us to discuss sample arrangements and project solutions.
Q3: What are the shipping methods and estimated arrival times?
A: We typically ship via DHL, UPS, FedEx, or TNT. Air and sea shipping options are also available depending on your requirements.
Q4: What is the typical delivery timeframe for orders?
A: 3-7 days for sample orders, 5-10 days for MOQ orders, and 15-30 days for 20ft container orders.
Q5: Do you provide OEM or ODM services, such as logo printing?
A: Yes, both OEM and ODM are acceptable. Our R&D team consists of over 20 technicians with extensive experience in the solar industry to support your needs.
Q6: What kind of warranty do you offer on your products?
A: We offer a comprehensive warranty ranging from 2 to 5 years depending on the specific product.
Vires Energy
